NCSoft Support - Guild Wars Forums

Abedeus · Jun 23, 2009, 09:46 PM // 21:46

How long does it take for something as simple as getting a CD-Key applied to account to get done? I tried on Saturday to buy the Nightfall Unlock Pack, pay with Paypal... but I only lost 9 EUR, no cd-key added to account, and after "sending the ticket to account support" I got no response. My account history and the store both "think" that I have bought the pack, but there's not cd-key added...

How long will I have to wait? Any of you had this kind of problem before?

Helix Dreadlock · Jun 24, 2009, 12:27 AM // 00:27

I've had to wait several weeks for NCSoft reports to get through. I'd assume they're just being poopheads D:

Highlander Of Alba · Jun 24, 2009, 12:59 AM // 00:59

I can assure you there not poopheads over 4 yrs I have always had a support question replied to very quickly (always within 24 hrs) its about time u give those guys a break

I have always had an excellent service

Back to the OP srry bt that.

In your master account You said it thinks???/ does it say purchased or not?
You will also have an Email sent t you conirming payment and the key /serial have you checkedyour Email??

When you have paid it it automatically adds it have you had a look on your char to see if the skill pack is live?

If it does confirm it in your master account ,then you will get a reply proberly within 24hrs of submitting...The only time it will take longer is that it may get escalated to another Dept...to confirm that it has been paid ect

That means a short delay only

rick1027 · Jun 24, 2009, 12:59 AM // 00:59

id say keep bugging them it might you get you an answer a little quicker

Abedeus · Jun 24, 2009, 01:14 PM // 13:14

Yeah... Turns out that the more you complain, the faster it'll be done.

Support managed to add it today.

Thread can be closed.

Jun 23, 2009, 09:46 PM // 21:46	#1
Abedeus Grotto Attendant Join Date: Jan 2007 Location: Niflheim Profession: R/	NCSoft Support How long does it take for something as simple as getting a CD-Key applied to account to get done? I tried on Saturday to buy the Nightfall Unlock Pack, pay with Paypal... but I only lost 9 EUR, no cd-key added to account, and after "sending the ticket to account support" I got no response. My account history and the store both "think" that I have bought the pack, but there's not cd-key added... How long will I have to wait? Any of you had this kind of problem before?

Jun 24, 2009, 12:59 AM // 00:59	#3
Highlander Of Alba Wilds Pathfinder Join Date: Jan 2007 Guild: Real Rogue Clan Profession: Rt/Mo	I can assure you there not poopheads over 4 yrs I have always had a support question replied to very quickly (always within 24 hrs) its about time u give those guys a break I have always had an excellent service Back to the OP srry bt that. In your master account You said it thinks???/ does it say purchased or not? You will also have an Email sent t you conirming payment and the key /serial have you checkedyour Email?? When you have paid it it automatically adds it have you had a look on your char to see if the skill pack is live? If it does confirm it in your master account ,then you will get a reply proberly within 24hrs of submitting...The only time it will take longer is that it may get escalated to another Dept...to confirm that it has been paid ect That means a short delay only Last edited by Highlander Of Alba; Jun 24, 2009 at 01:10 AM // 01:10..

Jun 24, 2009, 12:27 AM // 00:27	#2
Helix Dreadlock Jungle Guide Join Date: Jan 2009 Location: Imperial Sanctum Guild: Legendary Drunken Masters [DUI] Profession: E/Me	I've had to wait several weeks for NCSoft reports to get through. I'd assume they're just being poopheads D:

Jun 24, 2009, 12:59 AM // 00:59	#4
rick1027 Jungle Guide Join Date: Apr 2006 Profession: W/R	id say keep bugging them it might you get you an answer a little quicker

Jun 24, 2009, 01:14 PM // 13:14	#5
Abedeus Grotto Attendant Join Date: Jan 2007 Location: Niflheim Profession: R/	Yeah... Turns out that the more you complain, the faster it'll be done. Support managed to add it today. Thread can be closed.